Our privacy obligations
We will review this policy regularly, and we may update it from time to time.
The types of personal information we collect and hold
We collect personal information about our subscribers in order to provide our products, services and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
In some situations subscribers may provide us personal information such as their calling number or any type of communicating Id’s or numbers. The Subscribers are solely responsible for their authorization whether to keep this public or private.
How we collect personal information
Information that you specifically give us
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.
We may request, collect, or process the following information:
Information that we collect from others
Subscribers have the ability to invite non-subscribers to our platform by providing contact details such as email address. In these situations, the information will be collected and stored by us to contact the non-subscriber and to prevent abuse of the invite systems.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of subscribers may be collected from public sources.
We may collect or process the following information:
Information we collect as you use our service
We maintain records of the interactions we have with our subscribers, including the products, services and customer support we have provided. This includes the interactions our subscribers have with our platform such as when a user has viewed a page or clicked a button.
In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.
When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
We may collect or process the following information:
Links to other sites
How we use personal information
The information we request, collect, and process is primarily used to provide subscribers with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
The ‘lawful processing’ grounds on which we will use personal information about our subscribers are (but are not limited to):
We use automated decision when helping matching subscribers to assignments. The primary way this occurs is through how we rank subscribers. These rankings are produced by analyzing user generated content, user activity and the outcome of assignments; in this context, user generated content will include reviews that subscribers receive when completing assignments. More information on these ranking guides can be found in our community articles.
When we disclose personal information
Our third party service providers
The personal information of subscribers may be held, transmitted to or processed on our behalf outside India, including ‘in the cloud’, by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.
Our third party service providers include:
Third party applications
Other disclosures and transfers
We may also disclose your personal information to third parties for the following purposes:
As we are a global company, your personal information may be processed by staff in any of our offices. Aflaunt currently has office in India.
Accessing, correcting, or downloading your personal information
You have the right to request access to the personal information Aflaunt holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Manager.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.
Exercising your other rights
You have a number of other rights in relation to the personal data Aflaunt holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate contracts between subscribers, facilitate payments, and provide protection for the legitimate subscribers of our Platform – these data uses are protected against the below rights.
You have the right to:
Human review of automated decision making / profiling – In the case of our ranking algorithms, it is not possible to exercise this right as this ranking is a fundamental part of the marketplace that subscribers participate in, opting out would mean not being able to participate in the marketplace. Decisions affecting marketplace security are already reviewed by humans.
Direct marketing and profiling – subscribers can control what emails they receive through their settings page.
Erasure – Most personal information and user generated content cannot be deleted as they are used to support contracts between subscribers, document financial transactions, and are used in providing protecting other legitimate subscribers of the marketplace. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.
Temporary restriction to processing – under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our privacy manager.
Unless stated above, subscribers may exercise any of the above rights by contacting our Privacy Manager.
To contact our Privacy Manager
If you have an inquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Manager as follows:
For the purposes of the GDPR, our Privacy Manager is also our Data Protection Manager (DPM).
While we endeavor to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Manager, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.